Every item has a warranty — and we tell you before you buy
Warranty & service policy
Every product we sell carries its own warranty, shown on the product page and again when you complete your order. If an item develops a fault, this page explains exactly what happens: what the warranty covers, what it doesn't, and how long repairs take.
- 100%
- of products under warranty
- 2–4 weeks
- in-warranty repair/replacement
- 1–2 weeks
- out-of-warranty repair
- 0
- cost surprises
The principle: a warranty for every item
We sell nothing without a warranty. Every product has its own (the official dealer's warranty in Iraq or our store warranty) with a set length, written clearly on the product page and in the order document you receive on WhatsApp — so you know your rights before buying, not after.
Manufacturing defect (under warranty)
- The item is received from you as an in-warranty item and logged in our service department, linked to your original invoice.
- It is replaced or repaired by the dealer under the dealers' policies in Iraq.
- Expected time: two weeks to one month, depending on the dealer and parts availability.
- You pay nothing for in-warranty repair or replacement.
Misuse (outside warranty)
The item leaves the warranty in these cases:
- Breakage or physical damage from drops or pressure.
- Burn-out or damage, including burns caused by unstable electricity or not using a voltage regulator.
- Exposure to water or humidity.
- Anything else caused by misuse or human intervention (opening, modifying, incorrect installation, broken seals).
- In these cases, if repair is possible, the item needs one to two working weeks, and you are told the cost and approve it before work begins.
How the service process works
- 1. Contact us on WhatsApp or via the contact page with your order number and a description of the fault (photo or video if possible).
- 2. We open a service ticket with its own number linked to your invoice and arrange pickup (our courier) or drop-off.
- 3. The fault is inspected and classified: under warranty (no cost) or misuse (we quote cost and time and wait for your approval).
- 4. Track the ticket with us at any time; we tell you when the item is ready.
Inspection on delivery
Inspect the product in front of the courier before paying. If it is damaged or not as described on arrival, refuse it and pay nothing — the case is handled immediately without going through service.
What you need for a warranty claim
- Your order number (sent on completion and in the WhatsApp message).
- The complete item with accessories and box where possible.
- Intact seals and serial stickers.
Frequently asked questions
Can I return a product because I changed my mind?
We do not operate a change-of-mind return policy. What we commit to is a warranty on every item: any manufacturing defect is handled by replacement or repair under this policy.
How long does an in-warranty item take?
Two weeks to one month at the dealer, and we keep you updated on the ticket.
Who decides whether it is a defect or misuse?
Technical inspection by the dealer or our technician under the authorized dealers' standards in Iraq, and we explain the result to you.
Is an out-of-warranty repair mandatory?
No. We tell you the cost and time first; you are free to approve or take the item back as is.
Ready to shop?
Pick your product, enter your address, pay on delivery.